PeerSurvey
Your Customers Will Tell You Why.
They Just Won't Fill In a Form.
They Just Won't Fill In a Form.
Decision-Grade Customer Evidence, Delivered in Real Time
PeerSurvey is a managed research program that puts trained specialists on the phone with your named contacts.
Designed to eliminate the blind spots of low-yield email forms and delayed win/loss reports, PeerSurvey conducts hypothesis-led conversations to capture structured data, verbatim quotes, and actionable revenue signals.
PeerSurvey vs. Traditional Research
Traditional Survey & Win/Loss
PeerSurvey™ Managed Research
Email & Hope:2–4% response rates from extreme outliers.
Live Conversations:Dedicated phone outreach reaching the silent majority.
Tick-Box Categories:Multiple-choice answers with zero context.
Verbatim + Structured Data:Discrete fields paired with exact buyer quotes.
Vendor-Branded:Customers give guarded, defensive answers.
Neutral Third Party:Independent positioning yields candid feedback.
Static PDF:Reports delivered months after the fact.
Bi-Weekly CSV:Rolling delivery while signals are actionable.
No Onward Value:Research ends when the report lands.
Pipeline By-Product:Automatically surfaces win-back and expansion leads.
What You Receive
Attributable Insights
Named contact, title, and account details tied to every response.
Structured Data & Verbatim Quotes
Standardized field data backed by raw customer commentary.
Theme & Sentiment Coding
Categorized churn drivers, severity scores, and buyer maturity context.
Competitive Intelligence
Details on competitor displacement, replacement performance, and migration reasons.
Revenue Signals
Unprompted return-intent flags, expansion leads, and direct customer requests.
Use Cases
Churn & Win-Back Research
Uncover true churn drivers and re-engage former accounts.
Win/Loss Analysis
Capture unfiltered closed-lost pipeline intelligence in the buyer's words.
Renewal Risk Detection
Identify account dissatisfaction well before renewal deadlines.
Product & Positioning Validation
Gather structured feedback from users to shape roadmaps and messaging.
Validated Reviews is what Buyers - Human and AI - Want.
PeerSpot Captures How Buyers Decide So You Can Influence The Outcome
See what your buyers are really saying and put it to work
